Specialist External Quality – Quality & Products Department (M,F,X) (Gent)Referentie: K529
Are quality and customer satisfaction top priority for you? Do You like challenging projects? Than this is the job you are looking for!
Continuous Improvement is part of the Quality & Products department and supports the operational quality process. Furthermore, it supports transversal quality projects for the Arcelor Mittal Belgium cluster. There is a close collaboration with other departments such as Supply Chain, IT and the different production sites.
What does the job entail?
As External Quality Specialist you promote the quality and the image of ArcelorMittal Belgium at customers and you represent our customers in the mill. Under the responsibility of Quality & Products Head of Department you guard the high standard concerning the quality of our steel produced in the whole cluster. Your mission covers a wide range of flat products – from slabs to organic coated products – produced on all our lines in Gent, Genk, Geel and Liège. As EQ Specialist for Industry & Packaging (market of 2.2BiT /year) you are responsible for a dedicated customer portfolio in the industry market. EQ Industry & Packaging is team of 7 members with a very wide network you’ll have to develop.
- You gain valuable knowledge concerning the production process and the quality of the product.
- You are the first person of contact for customers and internal departments.
- You autonomously answer sales related questions and look for swift and efficient solutions.
- You manage the inquiries , the claim process and the concessions – in a close collaboration with all departments (production, quality, service, commercial…)
- You ensure the bridge between the customer and the production departments and transfer all useful information to the shop floor
- You pilot customer’s visit to our plants and go to customer facility together with the CTS for important issues
This mission could lead you after a few years to the possibility to grow to a technical customer support function (CTS):
- Detached to the commercial department of ArcelorMittal.
- Direct contact with our industrial clients to proactively search for improvements concerning product quality – provide solutions to a diverse range of technical issues, both short and long term.
- Promoting new products and products improvements – together with R&D for co-engineering projects
Another function in an industrial or support department could also be proposed after the yearly interview if you are more interested in.
Are you the right candidate?
- You have a Master’s degree.
- You communicate fluently in Dutch and English or French and English. You are ready to learn Dutch or French if necessary.
- Your excellent communicative skills help you inspire and convince people.
- You act reactive and efficient in a well-organized way.
- Project management is something you like to do.
- You are interested in Quality and IT in and industrial environment.
What do we offer you?
Working at ArcelorMittal means having opportunities for a great career and the possibility to build an international career. We give talent every opportunity to flourish with a tailor-made training programme. You will be part of a team of dynamic people working day in and day out on improvements in all areas and with pioneering technologies.
You can count on an attractive salary package. In addition to a very competitive basic salary supplemented by a number of premiums, we offer you meal vouchers, interesting group and hospitalization insurance and other extra-legal benefits. Moreover, you can opt for a company car or bike and you get 40 days of leave per year!
How does the selection procedure work?
- Online application
- Introductory interview with HR and your future colleague
- Final selection interview with head of HR and the department
- Contract proposal
Our resource management is based on diversity and equal opportunities. We select candidates solely on the basis of their competences, no matter your age, gender, ethnic origin, orientation, religion, disability, nationality, etc.